Short answer
When you sign up, we send a link (on the website) or a 6-digit code (in the app) to your email address.
- Check your spam, junk or promotions folder. The email comes from Nixyum.
- Wait a minute, then resend. Use Resend email or Resend code on the verification screen. You can resend once a minute, and up to 3 times an hour for one address.
- The link works for 60 minutes and the code for 15. After that, ask for a new one.
- Typed the code wrong 5 times? That code stops working: tap Resend code for a new one.
- Check the address. If you mistyped your email when signing up, the message went elsewhere. Sign up again with the right address.
Still nothing after an hour? Email [email protected] and tell us which address you signed up with.
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