Question 1

What is Nixyum? What are Nex and Nyx?

Accepted Answer

Nixyum is a social network where one account gives you two identities: Nex, the side they know, and Nyx, the side they don't. Nyx is an alias with its own name, followers and history. Nex is the side they know. It has its own name, profile, followers, posts and messages. Nyx is the side they don't. It's persistent too, with its own profile, followers and history, but other users aren't shown that it belongs to you. Neither one is "real" or "fake". They're two ways of taking part in the same social world, and you choose which one acts.

Question 2

Is Nyx a second account, an alt or a finsta?

Accepted Answer

No. People make a second account, an alt or a "finsta" to post what they don't want tied to their name. On Nixyum you don't need one: Nyx is part of your one Nixyum account, not a separate one. You don't need another email address, another password or a made-up profile: you use both Nex and Nyx in the same account. That's why each person may have only one account. With Nex and Nyx you already have both ways to take part, so opening extra accounts, including to get around a ban, is against the Terms of Service.

Question 3

Can people see that my Nex and Nyx belong to me?

Accepted Answer

No. Other users aren't shown any connection between your Nex and your Nyx. Their profiles, followers and posts are kept separate, and your account email is never shown on either one. What Nixyum can't control is what you reveal. A reused photo, the same username, a shared contact email or a detail only your friends know can give you away. See “How do I keep my Nyx separate from my Nex?” for how to keep them apart. Trying to unmask someone else's Nyx is against the Community Guidelines, whatever method is used.

Question 4

Is Nyx really anonymous? Does Nixyum know it's me?

Accepted Answer

Nyx is anonymous to other users. It isn't anonymous to Nixyum. Nixyum keeps a secure internal record of which account each Nyx belongs to. Only a small number of staff with a specific permission can see it, and every time one of them does, it is logged. It exists so the rules apply equally to both identities, bans can't be dodged by switching, and we can meet our legal obligations. We share that link outside Nixyum only in these cases: an order signed by a judge of a Georgian court; a good-faith belief, based on specific facts, that it's needed to prevent an imminent threat to someone's life or physical safety; a requirement of Georgian law or a binding direction from the State Audit Office or another competent regulator; your own express written consent. A request from the police, a prosecutor or another authority without a court order is not enough: we refuse it and ask for a court order. We never share it with other users, advertisers or business partners. When your account is deleted, the link is kept for 30 more days, so that a pending legal request can still be answered, and is then permanently removed. If such a request is still open, or a legal hold applies, it is kept until that is resolved.

Question 5

How do I switch between Nex and Nyx?

Accepted Answer

On a computer, use the Nex | Nyx switch in the top bar. On a phone, tap the switch at the top right of the screen, or open the menu and switch under your name. The identity you switch to becomes the one you're using Nixyum as, for browsing, posting, messages and notifications, until you switch back. The app always shows which identity is active.

Question 6

How do I post or comment without my name?

Accepted Answer

Use your Nyx: other users aren't shown that it's you. Switch to Nyx, or stay as Nex and, for just one post, comment or reply, tap the identity at the top of the box you're writing in (for example "Posting as Nex") and pick Nyx. Nixyum itself still knows the account is yours (see “Is Nyx really anonymous? Does Nixyum know it's me?”). Only that one action is done by the other identity. Your active identity stays the same afterwards. > Switching changes who you're using Nixyum as. The identity at the top of the box changes who does this one thing.

Question 7

Can I use Nex and Nyx in the same conversation?

Accepted Answer

Yes, but be careful. Nixyum remembers which identity you used in a discussion thread. If you've taken part as one identity and then reply as the other in the same thread, we'll warn you once, because that's how people accidentally reveal they're the same person. If you continue, we won't warn you again in that thread. What's not allowed is using both identities to fake support: replying to yourself, agreeing with yourself, or ganging up on someone as if you were two different people. That's sockpuppeting and it's against the Community Guidelines.

Question 8

I posted with the wrong identity. What now?

Accepted Answer

Delete the post, comment or reply and post it again with the right identity. Deleted content disappears from Nixyum immediately. Keep in mind that anyone who saw it before you deleted it may have noticed, and others may have quoted or screenshotted it. To avoid this, check which identity is shown at the top of what you're writing before you publish. It's always visible.

Question 9

How do I keep my Nyx separate from my Nex?

Accepted Answer

Nixyum never shows the link, but small habits can. Some simple rules: Use a different photo and a different username style for Nyx. Don't add a contact email or links to your other socials on Nyx. Don't mention details that only people who know your Nex would recognise. Think twice before taking part in the same conversation with both. Remember that other people can screenshot anything you post or send. If someone is trying to work out who's behind your Nyx, report them (see “Someone is trying to find out who's behind my Nyx”).

Question 10

What happens if my Nyx breaks the rules?

Accepted Answer

The same thing that would happen if your Nex broke them. Nyx gets no extra latitude, and responsibility always goes to the account behind it. Depending on how serious it is, action can apply to one piece of content, to that identity only (for example, your Nyx can still read but can't post, comment or send messages for a while, and your Nex is not affected), or to your whole account. You can appeal most decisions (see “How do I appeal a moderation decision?”).

Question 11

Real name or alias: which should I use?

Accepted Answer

Use each for what it's good at. Your Nex carries your name, for the people and places where being known helps: friends, work, your town. Your Nyx is an alias that keeps its own name, followers and history, for questions, opinions and interests you'd rather not attach to your name. An alias isn't the same as being anonymous. A Nyx is stable: it builds a reputation over time, and other people recognise it from one post to the next. Research suggests that stability matters. A study of 45 million comments on the Huffington Post (2013–2015) found that discussion was more thoughtful after the site moved from easy, throwaway anonymity to stable pseudonyms. When it later moved to real-name accounts, discussion got worse again, though not as bad as at the start. The authors say swear words are a crude measure and they don't know exactly why it happened. Still, it fits what Nyx is for: an alias you keep, not a mask you throw away. Two things are the same for both: The rules. Community Guidelines apply to Nex and Nyx alike, and enforcement covers the whole account (see “What happens if my Nyx breaks the rules?”). Nixyum knows the account is yours. Other users aren't shown the link, but it exists inside Nixyum (see “Is Nyx really anonymous? Does Nixyum know it's me?”). What you post can still give you away, so keep the two apart if that matters to you (see “How do I keep my Nyx separate from my Nex?”).

Question 12

Who can use Nixyum?

Accepted Answer

Nixyum is 18+ only. You give your date of birth when you sign up, and we refuse registration if it shows you're under 18. If you tell us you're under 18, or a moderator concludes from evidence that you are, the account is blocked at once: you're signed out and your content is hidden, but nothing is deleted yet. We email you to explain. If it's a mistake (a wrong date of birth, or someone else used the account), tell us within 30 days and a member of staff will weigh what you say and decide. We never ask for an ID document. If there's no reply, or the review confirms you're under 18, the account is deleted. An automated signal alone never leads to deletion. Each person can hold one account (which includes both Nex and Nyx). Parents or guardians who think someone under 18 has an account can write to privacy@nixyum.com.

Question 13

How do I permanently delete my account?

Accepted Answer

Go to Settings → Danger Zone → Delete Entire Account, or email privacy@nixyum.com from your registered address (we'll confirm it's you first). You then have 7 days to change your mind: cancel in Settings, or with the link in the email we send you. You stay signed in during those 7 days. After that, deletion is permanent and can't be undone. It removes your whole account, including both Nex and Nyx: Your profiles and posts disappear from Nixyum and are erased within 30 days. Copies in backups are overwritten within 90 days, and copies of your media on our delivery network are removed when the files themselves are erased. The internal Nex↔Nyx link is removed 30 days after the deletion (see “Is Nyx really anonymous? Does Nixyum know it's me?”). Messages you sent stay with the people you sent them to, shown as from "Deleted user". Some records must be kept for longer: moderation records: reports for 12 months after the case closes, and decisions and appeals for 2 years after the final decision, or longer while a restriction from it is still in force; payment or donation records, for at least 5 years (tax law); a record of any data request you made, for 5 years; if the account was permanently banned, only a one-way coded form of its email address and a code for the reason. Want to keep a copy of your data? Download it before you ask to delete your account. “How do I get a copy of my data?” explains how.

Question 14

Can I pause my account instead of deleting it?

Accepted Answer

No. Nixyum doesn't offer a way to pause an account. If you want a break, simply sign out: your account and content stay as they are, and you can come back any time. (If you don't sign in for 24 months, see “What happens if I don't use Nixyum for a long time?”)

Question 15

What happens if I don't use Nixyum for a long time?

Accepted Answer

If an account shows no sign of use for 24 months (no sign-in and no use of the app or the website from it), we close it. We first email the registered address. If you don't sign in within 30 days of that email, the account is deleted. Signing in at any time before that keeps it open. An account whose email address was never confirmed can't be warned, so it is closed after 24 months without an email.

Question 16

I think someone else got into my account.

Accepted Answer

Act quickly, because access to your account means access to both Nex and Nyx: Change your password: Settings → Danger Zone → Change Password. If you can't sign in, use Forgot password? on the sign-in page. Sign everyone else out: Settings → Danger Zone → Revoke All Sessions. Turn on Two-Factor Authentication in Settings → General, and keep Login Alerts on there, so you get an email when a new device signs in. Email support@nixyum.com from your registered address with what you noticed. Never share your password or backup codes with anyone, including anyone claiming to be Nixyum staff. We will never ask for them.

Question 17

Why am I being asked to verify my identity or age?

Accepted Answer

Two different things: Your age. We never ask for an ID document to prove your age, and we don't use outside age-check services. If something suggests you may be under 18, we follow the steps in “Who can use Nixyum?”: you can tell us it's a mistake, and a member of staff decides. If you send us an ID document anyway, it's used only for that decision and then deleted. Your Nex. In specific cases we may ask you to confirm who you are for your Nex: if impersonation is suspected, if you do commercial activity on Nixyum, or if the law requires it. This never involves your Nyx and never makes it visible to anyone. If you don't cooperate, some features may be restricted or the account suspended.

Question 18

How do I change my password or email address?

Accepted Answer

Both are in Settings → Danger Zone → Security Actions. Change your password: tap Change Password, enter your current password and the new one twice. A new password needs at least 8 characters, with an uppercase letter, a number and a symbol. When it's changed, your other devices are signed out and we email you to confirm. Change your email address: tap Change Email, enter the new address and your current password. We send a confirmation link to the new address; it works for 30 minutes. Once you confirm, we let your old address know. For your security, both need a sign-in from the last 30 minutes. If it has been longer, Nixyum first asks you to confirm it's you. Signed up with Google or Apple? You won't have a password yet: use Set Password in the same place, and we'll email you a link to create one.

Question 19

How do I turn on two-factor authentication?

Accepted Answer

Two-factor authentication adds a second step when you sign in: a 6-digit code from an authenticator app (for example Google Authenticator, Microsoft Authenticator or 1Password). It protects both Nex and Nyx, because they share one account. Go to Settings → General → Two-Factor Authentication and tap Enable 2FA. Scan the QR code with your authenticator app. Enter the 6-digit code the app shows. Save your 8 backup codes somewhere safe, such as a password manager. They are shown only once. If you lose your phone, you can sign in with a backup code instead of the 6-digit code; each code works only once. You can make new backup codes (Regenerate Codes) or turn it off (Disable 2FA) in the same place; both ask for your password.

Question 20

I lost the phone with my authenticator app

Accepted Answer

Use your backup codes: the 8 codes you saved when you turned on two-factor authentication. Sign in with your email and password. When asked for the 6-digit code, tap Enter secure codes and enter the backup codes Nixyum asks for. Once you're in, set two-factor authentication up again on your new phone (Settings → General → Two-Factor Authentication) and save the new backup codes. Each backup code works only once. If you can't find your backup codes, email support@nixyum.com from the address you signed up with, and we'll see how we can help. We will never ask for your password.

Question 21

Can anyone see my email address?

Accepted Answer

No. The email you signed up with is private and never shown to other users, on Nex or on Nyx. A contact email you choose to add to a profile is different: anyone who can see that profile can see it. Don't add one to Nyx if you want Nyx to stay anonymous.

Question 22

How do I get a copy of my data?

Accepted Answer

Settings → Danger Zone → Download Account Data. We prepare a file of your data and email you a link to it, valid for 48 hours. The file is in a machine-readable format (JSON), so you can take it to another service. For anything the file doesn't contain, email privacy@nixyum.com from your registered address. We'll verify it's you and reply within 10 working days. For complex requests this can be extended once by up to 10 more working days, and we'll tell you if so. It's free unless a request is clearly unfounded or excessive.

Question 23

How do I delete some of my data without deleting my account?

Accepted Answer

You can delete most of it yourself, any time, as Nex or as Nyx: Posts: the ⋯ menu on the post → Delete Post. Comments and replies: the ⋯ menu on the comment → Delete Comment. Stories and highlights: open its menu and choose Delete. A story also disappears by itself after 24 hours. Messages: open the message's menu → Delete for everyone. Profile details: Edit Profile, then remove the photo, the bio or any optional detail, such as a phone number. Recent searches: in Search, Clear all. What you delete disappears from Nixyum at once. Posts, comments and media are then erased within 30 days. A message deleted for everyone has its text wiped at once, and its photo, video or voice message is erased within 2 days. Anything under review, removed by a moderator, or needed for a legal claim is kept until that is resolved. For anything else, email privacy@nixyum.com from your registered address and say what you want deleted. We'll confirm it's you and reply within 10 working days.

Question 24

How long do you keep my data?

Accepted Answer

Data: Kept for. Account details: While your account exists; erased within 30 days after a deletion takes effect. Posts, comments, media: Until you delete them; then erased within 30 days. Stories: Visible for 24 hours. Nex↔Nyx internal link: While your account exists; removed 30 days after a deletion takes effect. Precise IP address: 72 hours, then erased. Other security logs: 90 days. What you view in your feed, and for how long: 31 days. Moderation and appeal records: Reports: 12 months after the case closes; decisions and appeals: 2 years after the final decision, or longer while a restriction from it is still in force. Payment and donation records: At least 5 years (tax law). Records of your data requests: 5 years. Backup copies: Overwritten within 90 days. A deletion takes effect 7 days after you ask (see “How do I permanently delete my account?”). Legal holds can extend any of these. The full list is in the Data Retention Schedule.

Question 25

Where is my data stored?

Accepted Answer

Nixyum's servers and databases are in the European Union, and your data is stored and processed there. A few services we rely on process limited data outside the EU, including in the US: push notifications, content delivery, security and bot protection, and checks against known child sexual abuse material. Those transfers are covered by contractual safeguards. Our team in Georgia accesses the data under the same safeguards. The full list of providers is on our Transparency page.

Question 26

Do you sell my data? Can advertisers see who I am?

Accepted Answer

No. We don't sell or rent personal data, to anyone. Nixyum shows no ads at present, so no advertiser receives any data about you. If we ever introduce advertising, we'll tell you at least 30 days before, and advertisers would never learn who you are or that a Nex and a Nyx belong to the same person.

Question 27

Does Nixyum use cookies?

Accepted Answer

Only what Nixyum needs to work, plus one optional choice: Always on: cookies and similar storage that keep you signed in, protect your account and the Platform (including against bots), and remember your cookie choice. Analytics, only if you turn it on: measurements of how fast pages load and how features are used. They go only to Nixyum's own servers, are never used for advertising, and are kept for 90 days. Analytics is off unless you turn it on. We use no advertising cookies and no third-party analytics (no Google Analytics or similar). Preferences such as theme and language are kept on your device. You can change your choice any time with the Cookie settings link: below the menu on a computer, at the bottom of the menu on a phone, or at the bottom of the welcome page. Full details are in the Cookies Policy.

Question 28

Can I stop Nixyum using my posts to improve safety tools?

Accepted Answer

Yes. Nixyum may use content, in pseudonymised form, to improve its own safety tools (for example, spam and abuse detection). We run these tools ourselves. Your content is never sold or licensed to anyone for AI training, and never used to train general-purpose AI. Private messages that break no rule are never used. Examples of content that breaks no rule come from public content only. Content a moderator has confirmed breaks the rules may be used even if you object, because it protects other users. To object, turn on "Don't use my posts to improve safety tools" in Settings → Privacy & Safety, or write to privacy@nixyum.com. It applies from the moment you do it.

Question 29

How do I make a privacy complaint?

Accepted Answer

Write to privacy@nixyum.com first, and we'll try to fix it directly. You also have the right to complain to Georgia's data protection supervisor, the State Audit Office (SAO), at pdp.sao.ge. You don't need our permission.

Question 30

What can and can't I post?

Accepted Answer

Nixyum is for open expression: opinions, debate, creativity, satire and criticism of powerful people. The same rules apply to Nex and Nyx, and to private messages too. Not allowed: Sexually explicit content and pornography. Nixyum is 18+, but it is not an adult-content platform. Anything sexualising minors. This is zero tolerance: it's reported to NCMEC and, where required, to the competent authorities. Sharing intimate images without consent, including AI-generated ones. Threats, incitement to violence, and terrorist content. Harassment, hate speech, and doxxing. Trying to unmask someone's Nyx. Impersonation, scams, spam, and malicious links. Using Nex and Nyx together to fake support. Some sensitive content (news violence, artistic nudity, mental-health discussion) is allowed with context or a warning. The full rules are in the Community Guidelines.

Question 31

How long do Stories stay visible?

Accepted Answer

Stories are visible for 24 hours after you post them, then they're removed from feeds automatically. You can delete a Story sooner at any time.

Question 32

How does Nixyum decide what's in my feed?

Accepted Answer

Your feed is ordered automatically from what you view, how long you look at something, and what you react to, comment on, hide and follow. Nex and Nyx each get a feed ranked from their own activity: the two are never combined. What you view, and for how long, is kept for 31 days. Your reactions, comments, hides and follows are part of your account and stay until you remove them or delete the account. These signals are never used to guess sensitive traits (health, religion, politics, sexuality) and never used for advertising. You can ask how it works, or object to it, at privacy@nixyum.com.

Question 33

Someone posted my copyrighted work. / My post was removed for copyright.

Accepted Answer

To report infringement, email legal@nixyum.com with: the work whose copyright is infringed; the link to the post; a statement that you believe in good faith the use isn't authorised by the copyright holder, their representative or the law; a statement, made under your own responsibility, that the notice is accurate and you're the copyright holder or authorised to act for them; your full name, address, phone and email; your signature. We review complete notices within 5 business days. If your post was removed and you think it was a mistake, you can send a counter-notice to legal@nixyum.com within 14 days. The removal notice tells you what to include.

Question 34

How do I report a post, message or profile?

Accepted Answer

Tap the three-dot menu (⋯) on the post, comment, message or profile, then choose Report. Pick a reason and add context if it helps. Reports work the same from Nex and Nyx. For things the in-app button doesn't cover (for example, a pattern of harassment across messages), email reports@nixyum.com. A moderator reviews reports, the most serious first: threats to life, child safety and terrorism come before anything else (see “What happens after I report something?”).

Question 35

What happens after I report something?

Accepted Answer

A moderator reviews it in context, the most serious first. Our targets are: What: Target. A threat to someone's life or safety (including self-harm), child sexual abuse, terrorism: We aim to act within 2 hours. Severe harassment, hate speech, intimate images shared without consent, doxxing: Reviewed within 24 hours. Intimate images reported through the removal form are removed within 48 hours (see “Someone shared intimate images of me without consent”).. Spam, copyright and other violations: Reviewed within 5 business days. When the review is complete, you get a notice in the app saying whether action was taken. The person you reported is never told who reported them.

Question 36

Will the person I reported know it was me?

Accepted Answer

No. The person you reported is never told who reported them, whether you reported from Nex or Nyx.

Question 37

How do I appeal a moderation decision?

Accepted Answer

You have 30 days from the notice. If you couldn't appeal in time for reasons beyond your control, tell us and we'll still consider it. In the app: from the notice, or Settings → Help & Support → Appeal a decision. A suspended Nex or Nyx can still appeal this way. By email: if your whole account is suspended or terminated, you can't sign in, so write to legal@nixyum.com. Start the subject with APPEAL, and include your username, your registered email, what was done and when, why you think it's wrong, and any evidence. A moderator who wasn't involved in the original decision reviews it. We aim to decide within 7 business days, or 15 for complex cases. The action stays in place while we review. If you win, we reverse it, restore the content where we can and remove the record from your account. If it was justified but too harsh, we may replace it with a lighter one. Appeals aren't available for content a person has confirmed to be child sexual abuse material, for terrorism content, or for action taken under a court order or a law enforcement direction.

Question 38

Someone shared intimate images of me without consent

Accepted Answer

Use our removal form at support.nixyum.com/takedown. You don't need a Nixyum account, and this covers AI-generated or edited images too. A parent, guardian or other authorised person can submit it for you. If the form isn't working, email legal@nixyum.com with the subject "NCII TAKEDOWN". We remove the content within 48 hours of receiving a complete request and try to block identical re-uploads. The account that posted it faces action up to a permanent ban, and criminal cases are referred to Georgian law enforcement. Your request is confidential.

Question 39

Someone is trying to find out who's behind my Nyx

Accepted Answer

That's against the Community Guidelines, whether they do it by cross-checking public information, by technical tricks, or by asking around. Report the profile or the posts (see “How do I report a post, message or profile?”), and if it's happening across messages, email reports@nixyum.com with screenshots. Nixyum never confirms or denies who owns a Nyx to anyone who asks, including other users claiming they "already know". See “How do I keep my Nyx separate from my Nex?” for ways to reduce the risk.

Question 40

Someone may be in danger

Accepted Answer

If someone is in immediate danger in Georgia, call 112. For support at any time of day or night, call the health helpline, 24/7: 1505. Then report the post or message on Nixyum. Threats to life and self-harm risk are our top priority. When someone is reported for self-harm, they get a private message from us with these numbers, and we never tell them who reported. When a threat is credible, we may alert Georgian law enforcement. If you're struggling yourself, please reach out to someone you trust or call one of these numbers. You don't have to handle it alone.

Question 41

I represent law enforcement or a court

Accepted Answer

Send requests to legal@nixyum.com. Every request is authenticated before we act on it. Nixyum responds to valid orders under Georgian law. To identify the person behind a Nyx, we need an order signed by a judge of a Georgian court; a request without one is refused, and we ask for a court order. Requests from outside Georgia need a valid Georgian order or an applicable international legal-assistance mechanism. For an imminent threat to life, say so in the subject line.

Question 42

Something isn't working

Accepted Answer

Nixyum is in beta, so some features may change or break while we build. Tell us with Settings → Experimental & Beta → Send Feedback, or email support@nixyum.com with: what you were doing; what happened; your device and app or browser version; a screenshot if you can. Don't include your password or backup codes. If the issue involves Nyx, you don't need to tell us which Nyx is yours unless it's necessary to fix the problem.

Question 43

I found a security vulnerability

Accepted Answer

Thank you. Please report it privately to security@nixyum.com with steps to reproduce. Don't access other people's data, don't disrupt the service, and don't share the issue publicly until we've fixed it. Good-faith research reported this way is welcome.

Question 44

I can't sign in

Accepted Answer

Most sign-in problems are solved in a minute. Try these in order: Check your email and password. Passwords are case-sensitive. Signed up with Google or Apple? Use the same Google or Apple button on the sign-in page, not a password. Forgot your password? Tap Forgot password? on the sign-in page and we'll email you a reset link. It works once and for 60 minutes; asking for a new one cancels the old one. On the same screen you can choose Send a sign-in link instead: it signs you in without a password, once, within 15 minutes. Using two-factor authentication? Enter the 6-digit code from your authenticator app. Lost the phone? See "I lost the phone with my authenticator app". Too many tries? After several wrong passwords, sign-in pauses for up to 15 minutes. Wait, then try again. If you see "This account is suspended", signing in won't work until the suspension ends. If you think it's a mistake, you can appeal without signing in at support.nixyum.com/appeal. Still stuck? Email support@nixyum.com from the address you signed up with. Never send us your password.

Question 45

I didn't get the verification email or code

Accepted Answer

When you sign up, we send a link (on the website) or a 6-digit code (in the app) to your email address. Check your spam, junk or promotions folder. The email comes from Nixyum. Wait a minute, then resend. Use Resend email or Resend code on the verification screen. You can resend once a minute, and up to 3 times an hour for one address. The link works for 60 minutes and the code for 15. After that, ask for a new one. Typed the code wrong 5 times? That code stops working: tap Resend code for a new one. Check the address. If you mistyped your email when signing up, the message went elsewhere. Sign up again with the right address. Still nothing after an hour? Email support@nixyum.com and tell us which address you signed up with.

Question 46

Nixyum says "Still loading" or won't open

Accepted Answer

If Nixyum takes more than about 8 seconds to start, it shows Still loading with two buttons: Retry tries again. Most of the time that's all it takes. Back to login signs you out on this device and returns you to the sign-in page. Use it if Retry keeps failing. Other messages you may see: No internet connection: your device is offline. Nixyum reconnects when you're back online. Connection issue. Retrying…: we couldn't reach our servers. Nixyum keeps trying by itself. If it keeps happening, check your connection, update the app (or refresh the page in your browser) and try again. If it still won't open, tell us at support@nixyum.com with your device and app or browser version.

Question 47

How do I change the language or switch between light and dark?

Accepted Answer

Both are in Settings → General: Language: Language & Region → App Language, then English or ქართული. Light or dark: Appearance → Theme Preference, then System, Light or Dark. System follows your device's setting. This help centre has its own language and appearance switches at the top of every page.

Question 48

Does Nixyum cost anything?

Accepted Answer

No. Nixyum is free, with both Nex and Nyx included, and there are no paid features. If you'd like to support us, you can make a voluntary donation by bank transfer to the account shown in the app. It's a gift: it doesn't pay for anything and gives no feature, status or service. If you send a transfer by mistake, write to support@nixyum.com. If we introduce paid features later, their price and terms will be published on Nixyum before they go live, and the payment provider will be named in the Privacy Policy first. Nixyum never stores full card numbers.

Question 49

Are there ads on Nixyum? Can I advertise?

Accepted Answer

There are no ads on Nixyum at present: no paid posts, no ad cookies and no ad targeting. If we ever introduce advertising, we'll update the Advertising Policy to describe exactly how it works, and tell you at least 30 days before it starts. Political ads will stay prohibited, and advertisers would never learn who you are or that a Nex and a Nyx belong to the same person. Want to advertise once it's possible? Write to ads@nixyum.com.

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