Short answer
Most sign-in problems are solved in a minute. Try these in order:
- Check your email and password. Passwords are case-sensitive.
- Signed up with Google or Apple? Use the same Google or Apple button on the sign-in page, not a password.
- Forgot your password? Tap Forgot password? on the sign-in page and we'll email you a reset link. It works once and for 60 minutes; asking for a new one cancels the old one. On the same screen you can choose Send a sign-in link instead: it signs you in without a password, once, within 15 minutes.
- Using two-factor authentication? Enter the 6-digit code from your authenticator app. Lost the phone? See "I lost the phone with my authenticator app".
- Too many tries? After several wrong passwords, sign-in pauses for up to 15 minutes. Wait, then try again.
If you see "This account is suspended", signing in won't work until the suspension ends. If you think it's a mistake, you can appeal without signing in at support.nixyum.com/appeal.
Still stuck? Email [email protected] from the address you signed up with. Never send us your password.
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