Short answer
If Nixyum takes more than about 8 seconds to start, it shows Still loading with two buttons:
- Retry tries again. Most of the time that's all it takes.
- Back to login signs you out on this device and returns you to the sign-in page. Use it if Retry keeps failing.
Other messages you may see:
- No internet connection: your device is offline. Nixyum reconnects when you're back online.
- Connection issue. Retrying…: we couldn't reach our servers. Nixyum keeps trying by itself.
If it keeps happening, check your connection, update the app (or refresh the page in your browser) and try again. If it still won't open, tell us at [email protected] with your device and app or browser version.
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