9 articles
Account and sign-in
Signing in, security, pausing or deleting your account.
- Who can use Nixyum?Nixyum is 18+ only. You give your date of birth when you sign up, and we refuse registration if it shows you're under 18. If you tell us…
- How do I permanently delete my account?Go to Settings → Danger Zone → Delete Entire Account, or email [email protected] from your registered address (we'll confirm it's you…
- Can I pause my account instead of deleting it?No. Nixyum doesn't offer a way to pause an account. If you want a break, simply sign out: your account and content stay as they are, and…
- What happens if I don't use Nixyum for a long time?If an account shows no sign of use for 24 months (no sign-in and no use of the app or the website from it), we close it. We first email the…
- I think someone else got into my account.Act quickly, because access to your account means access to both Nex and Nyx: Change your password: Settings → Danger Zone → Change…
- Why am I being asked to verify my identity or age?Two different things: Your age. We never ask for an ID document to prove your age, and we don't use outside age-check services. If…
- How do I change my password or email address?Both are in Settings → Danger Zone → Security Actions. Change your password: tap Change Password, enter your current password and the new…
- How do I turn on two-factor authentication?Two-factor authentication adds a second step when you sign in: a 6-digit code from an authenticator app (for example Google Authenticator,…
- I lost the phone with my authenticator appUse your backup codes: the 8 codes you saved when you turned on two-factor authentication. Sign in with your email and password. When asked…