Account and sign-in

I lost the phone with my authenticator app

Updated 15 October 2026 · 1 min read
Short answer

Use your backup codes: the 8 codes you saved when you turned on two-factor authentication.

  1. Sign in with your email and password.
  2. When asked for the 6-digit code, tap Enter secure codes and enter the backup codes Nixyum asks for.
  3. Once you're in, set two-factor authentication up again on your new phone (Settings → General → Two-Factor Authentication) and save the new backup codes.

Each backup code works only once. If you can't find your backup codes, email [email protected] from the address you signed up with, and we'll see how we can help. We will never ask for your password.

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